Post by account_disabled on Feb 25, 2024 2:01:09 GMT -7
All the actions presented in the previous topic are part of a service that builds loyalty. But as we know that you want to stay on top of this subject, we want to invite you to deepen your knowledge. Next, check out what you can practice to win a recurring customer.
Predictive service
You’ll hear this expression a lot when it comes to customer experience. Predictive service is one in which the workshop is proactive, that is, it anticipates any possible problem that the customer may face.
For example, suppose a customer did a maintenance Phone Number List job with you. Make it a habit of calling him every few days to ask if everything is ok and reinforcing that you are available.
Sending promotions
This is a tip you can share with your manager. Sending promotions for services and parts is attractive to the customer. Suggest promotions to the workshop owner only for those who are already customers: this creates a feeling of exclusivity. For this, it is important to have the consumer's registration updated.
Upselling and crossselling
These are other terms that you will certainly come across when you read more about sales. Both come from English and, in practice, correspond to a sales technique in which the customer is offered:
an upgrade, or a more complete version, of a product and/or service;
products and/or services complementary to what the customer initially sought.
To be clear, let's look at two examples:
you have a jet wash and there are several washing options, where the customer looks for a cheaper one and you offer one with more advantages and a slightly larger investment;
you offer clean car related items such as floor mats and vehicle fresheners.
With these tips, you have everything you need to win more and more loyal customers for your workshop. Remember to always put the customer's vision into action: before making a decision, always read it as if you were the customer. This exercise helps a lot to improve the quality of customer service and win a repeat customer.
Predictive service
You’ll hear this expression a lot when it comes to customer experience. Predictive service is one in which the workshop is proactive, that is, it anticipates any possible problem that the customer may face.
For example, suppose a customer did a maintenance Phone Number List job with you. Make it a habit of calling him every few days to ask if everything is ok and reinforcing that you are available.
Sending promotions
This is a tip you can share with your manager. Sending promotions for services and parts is attractive to the customer. Suggest promotions to the workshop owner only for those who are already customers: this creates a feeling of exclusivity. For this, it is important to have the consumer's registration updated.
Upselling and crossselling
These are other terms that you will certainly come across when you read more about sales. Both come from English and, in practice, correspond to a sales technique in which the customer is offered:
an upgrade, or a more complete version, of a product and/or service;
products and/or services complementary to what the customer initially sought.
To be clear, let's look at two examples:
you have a jet wash and there are several washing options, where the customer looks for a cheaper one and you offer one with more advantages and a slightly larger investment;
you offer clean car related items such as floor mats and vehicle fresheners.
With these tips, you have everything you need to win more and more loyal customers for your workshop. Remember to always put the customer's vision into action: before making a decision, always read it as if you were the customer. This exercise helps a lot to improve the quality of customer service and win a repeat customer.